At Declan Ware, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you may return products and request a refund. By purchasing from our website, you agree to the terms outlined below.
Eligibility for Returns
- Returns are accepted only if the product is defective, damaged, or incorrect upon delivery.
- Items must be reported within 7 days of delivery by contacting us at [email protected].
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items
- Products damaged due to customer misuse or negligence
- Items returned after the 7-day window
- Products without original packaging or proof of purchase
Return Process
- Contact us at [email protected] with your order details, reason for return, and supporting photos (if applicable).
- Our team will review your request and provide return instructions.
- The product must be shipped back in its original condition (if required). Return shipping instructions will be provided on a case-by-case basis.
Refunds
- Refunds will be handled in one of the following ways:
- Replacement with the same product (if available)
- Replacement with a product of equal value
- Refunds or replacements will be initiated only after we verify the returned item.
Order Cancellations
- Orders can be canceled before shipment by contacting us at [email protected].
- Once shipped, orders cannot be canceled but may be eligible for return as per this policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with clear photos of the product and packaging. We will prioritize replacements or refunds in such cases.
Contact Us
For all return or refund inquiries, please reach us at:
Email: [email protected]